Retail Growth Africa

The Power of Data: Why Retailers Need Customer Analytics to Stay Competitive

The retail industry in Kenya is changing quickly. Shoppers expect personalized experiences, accurate product recommendations, and seamless service whether they buy in store, through WhatsApp, or on an ecommerce site. Competition is rising as more businesses embrace digital channels, and retailers who rely on guesswork risk losing customers to smarter competitors. This is where customer […]
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