Customer Feedback Archives - E-Startups Kenya

October 13, 2025
By Ramadhan Silakwa
Business, Tech

How To Handle Customer Complaints Online.

How to Handle Customer Complaints Online In today’s digital world, how you handle customer complaints online can make or break your brand. With Kenyans increasingly turning to social media, WhatsApp, and websites to interact with businesses, one negative comment can quickly spread and damage your reputation. But here’s the good news — when handled right, […]

October 3, 2025
By Ramadhan Silakwa
Business

How To Collect And Use Customer Feedback Effectively

Introduction For any business in Kenya, customer feedback is one of the most powerful tools for growth. Whether you are running an online store, a restaurant, a fintech startup, or a logistics company, your customers’ voices can shape the direction of your brand. Yet many businesses fail to use feedback effectively. They either collect it […]