Customer Experience Kenya Archives

December 10, 2025
By Ramadhan Silakwa
Business, Tech

How Digital Shelf Management Can Improve Product Visibility in Retail

Retail in Kenya has changed quickly as more consumers rely on digital platforms to discover, compare and buy products. With busy supermarkets, growing eCommerce activity and increased competition, visibility has become one of the most important factors in retail success. Digital shelf management is now the modern approach that helps retailers monitor how their products […]

December 9, 2025
By Ramadhan Silakwa
Business, Tech

The Role of Virtual Shopping Assistants in Modern Retail

Retail in Kenya is evolving rapidly. Consumers are increasingly digital-savvy, using mobile phones and online platforms to research, compare, and purchase products. Amid this shift, virtual shopping assistants are emerging as a key tool for modern retailers. These AI-powered assistants provide personalized guidance to shoppers, helping them navigate product catalogs, find recommendations, and complete purchases […]

December 9, 2025
By Ramadhan Silakwa
Business, Tech

How Digital Catalogs Can Modernize the Retail Experience

Retail in Kenya is rapidly evolving as shoppers increasingly rely on digital tools, mobile payments, and online browsing before buying. Traditional printed catalogs no longer meet modern expectations. Digital catalogs allow retailers to showcase products interactively on phones, tablets, or laptops, giving customers instant access to pricing, availability, and product details. This technology bridges physical […]

November 17, 2025
By Ramadhan Silakwa
Business, Tech

Managing Multi-Branch Retail Operations the Smart Way with Cloud Solutions.

Running a retail business with multiple branches in Kenya comes with unique challenges. From tracking inventory across locations to maintaining consistent pricing, promotions, and sales reporting, managing operations manually can be overwhelming. Errors, delays, and miscommunication can easily eat into profits and frustrate both staff and customers. This is where cloud solutions transform retail management, […]