Ramadhan Silakwa, Author at E-Startups Kenya

September 30, 2025
By Ramadhan Silakwa
Business

Simple steps for protecting business data

Introduction Running a business in Kenya today means dealing with more than just products, sales, and customer service. Most of our business activities now happen online — from mobile payments to storing client details and even managing staff records. With this shift comes a new challenge: keeping business data safe. Data breaches, cyber fraud, and […]

What is SEO and why is it important for elevating the online presence of your business?

Introduction Running a business today is not the same as it was ten years ago. Back then, you could put up a signboard, rely on word of mouth, and maybe place an advert in the local paper to get customers as well as proving your online presence so that your business shows up when people […]

September 30, 2025
By Ramadhan Silakwa
Business

Building customer trust in online transactions in Kenya

Introduction In Kenya, online transactions have become part of everyday life. From ordering food through apps to buying clothes on Instagram shops or sending money via M-Pesa, more people are choosing digital transactions over physical cash. This shift has opened new opportunities for businesses, but it has also raised one major challenge: trust. Many customers […]

September 30, 2025
By Ramadhan Silakwa
Business

Why Kenyan businesses are loosing clients and how tech may come in handy.

Introduction Every business owner in Kenya has faced this painful reality: one day a client is buying from you, and the next day they are gone, spending their money somewhere else. It happens to small hustlers running shops in estates, it happens to growing SMEs, and it even happens to established companies. Losing clients can […]

September 30, 2025
By Ramadhan Silakwa
Business, Financial

Mobile first business solutions for businesses in Kenya

Introduction In Kenya, the phone is more than just a gadget — it’s a lifeline. From M-Pesa transactions to online shopping, most people rely on their smartphones for daily activities. In fact, Kenya is one of the most mobile-driven economies in Africa, where internet access is dominated by smartphones rather than computers. This shift has […]

September 29, 2025
By Ramadhan Silakwa
AI integrations

The future of chatbots and AI in Africa

Introduction Across Africa, technology is moving faster than ever. Businesses that once relied only on phone calls and face-to-face interactions are now shifting to digital platforms where customers expect instant responses and seamless experiences. One of the biggest changes is coming from chatbots and AI-powered automation. In Kenya, Nigeria, South Africa, and beyond, more companies […]

September 29, 2025
By Ramadhan Silakwa
AI integrations, Business

Build a WhatsApp Chatbot with OpenAI, Twilio and Airtable

Introduction WhatsApp isn’t just a messaging app in Kenya and across Africa — it’s the digital lifeline of businesses. From informal hustles to established enterprises, customers use WhatsApp daily to place orders, ask questions, and request services. But here’s the challenge: answering every single message manually can be overwhelming and costly for SMEs. This is […]