Year: 2025

The future of chatbots and AI in Africa

Introduction Across Africa, technology is moving faster than ever. Businesses that once relied only on phone calls and face-to-face interactions are now shifting to digital platforms where customers expect instant responses and seamless experiences. One of the biggest changes is coming from chatbots and AI-powered automation. In Kenya, Nigeria, South Africa, and beyond, more companies […]
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Build a WhatsApp Chatbot with OpenAI, Twilio and Airtable

Introduction WhatsApp isn’t just a messaging app in Kenya and across Africa — it’s the digital lifeline of businesses. From informal hustles to established enterprises, customers use WhatsApp daily to place orders, ask questions, and request services. But here’s the challenge: answering every single message manually can be overwhelming and costly for SMEs. This is […]
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