Year: 2025

Simple steps for protecting business data

Introduction Running a business in Kenya today means dealing with more than just products, sales, and customer service. Most of our business activities now happen online — from mobile payments to storing client details and even managing staff records. With this shift comes a new challenge: keeping business data safe. Data breaches, cyber fraud, and […]
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Building customer trust in online transactions in Kenya

Introduction In Kenya, online transactions have become part of everyday life. From ordering food through apps to buying clothes on Instagram shops or sending money via M-Pesa, more people are choosing digital transactions over physical cash. This shift has opened new opportunities for businesses, but it has also raised one major challenge: trust. Many customers […]
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The future of chatbots and AI in Africa

Introduction Across Africa, technology is moving faster than ever. Businesses that once relied only on phone calls and face-to-face interactions are now shifting to digital platforms where customers expect instant responses and seamless experiences. One of the biggest changes is coming from chatbots and AI-powered automation. In Kenya, Nigeria, South Africa, and beyond, more companies […]
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Build a WhatsApp Chatbot with OpenAI, Twilio and Airtable

Introduction WhatsApp isn’t just a messaging app in Kenya and across Africa — it’s the digital lifeline of businesses. From informal hustles to established enterprises, customers use WhatsApp daily to place orders, ask questions, and request services. But here’s the challenge: answering every single message manually can be overwhelming and costly for SMEs. This is […]
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