November 2025 - E-Startups Kenya

November 3, 2025
By Ramadhan Silakwa
Business, Tech

From Booking to experiences: The shift in hotel tech

In Kenya’s vibrant hospitality scene, technology is no longer limited to just taking reservations or managing room availability. The new era of hotel innovation is defined by how well a brand understands, engages, and delights guests before, during, and after their stay. From Mombasa’s beachfront resorts to boutique hotels in Nairobi, hospitality leaders are embracing […]

November 3, 2025
By Ramadhan Silakwa
Business, Tech

Real Time Points Tracking: The Future of Hotel Loyalty in Kenya

Loyalty programs have become a powerful tool in Kenya’s hospitality industry, helping hotels strengthen relationships and keep guests coming back. Yet, traditional systems often face one major limitation — delays in reward updates. Guests earn points during their stay but have to wait hours or even days before they appear in their accounts. In a […]

November 3, 2025
By Ramadhan Silakwa
Business, Tech

Hospitality CRM and Loyalty Suites: Transforming Guest Relationships in Kenya

The hospitality industry in Kenya is evolving faster than ever. Hotels, lodges, and resorts are no longer just competing on comfort or location — they are competing on experience. Guests today expect seamless communication, personalized offers, and recognition every time they visit. To meet these expectations, hotels are turning to hospitality CRM and loyalty suites, […]

November 3, 2025
By Ramadhan Silakwa
Business, Consulting, Tech

Loyalty Programs Between Hotels and Clients: Building Lasting Connections in Kenya’s Hospitality Industry

Every hotel in Kenya dreams of having guests who not only visit once but keep coming back. Whether it is a boutique lodge in Nanyuki, a luxury resort in Diani, or a business hotel in Nairobi, guest retention is the heartbeat of sustainable success. The challenge, however, lies in how to keep guests engaged and […]

November 3, 2025
By Ramadhan Silakwa
Business, Consulting, Tech

Maintaining Detailed Guest Profiles in Hotels Kenya

In today’s hospitality industry, personalization is no longer a luxury — it is a necessity. Every hotel in Kenya, from coastal resorts in Diani to city suites in Nairobi, is competing to offer experiences that feel personal and memorable. The secret behind that warm, “we’ve been expecting you” welcome is detailed guest profiling. Yet, many […]